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Terms of Service
1. General
2. Offer and prices
3. Delivery
4. Partial deliveries
5. Delivery time / execution time of the repair
6. Return and exchange, cancellation of appointments
7. Guarantee services
8. Limitation of Liability
9. Damage analyzes & repair offers
10. Data protection
11. Retention of title
12. Copyright
13. Other
14. Place of jurisdiction
15. Payment Options
1. General
The general terms and conditions (GTC) are an integral part of the purchase of a repair service via the Fixzone GmbH shop. The seller is Fixzone GmbH. The general terms and conditions apply to all of our sales contracts, deliveries and services. By ordering products and services from our range, the conditions are deemed to have been accepted. Should any provision of these general terms and conditions be void, for whatever reason, the validity of the remaining provisions shall remain unaffected. All services and products that Fixzone GmbH provides for the customer are based exclusively on the following general terms and conditions. Deviating regulations are only valid if they have been agreed in writing between Fixzone GmbH and the customer.
2. Offer and prices
The offers from Fixzone GmbH on the Internet represent a non-binding offer to the customer to order goods and services in the online shop fixzone.ch By ordering the desired goods and services on the Internet, the customer makes a binding offer to conclude a sales contract. An order only comes into being through an order confirmation via email or delivery. The prices listed at the time of the order apply. Price fluctuations during the execution of the order cannot be taken into account. Errors and mistakes in the shop do not oblige you to sell the goods. All technical information on the individual products is based on the information provided by the manufacturer and is binding in this context. Fixzone GmbH reserves the right at any time to cancel both confirmed and unconfirmed orders and to immediately reimburse the customer for advance payments that have already been made. There is therefore no obligation to deliver a product at any time.
3. Delivery
The goods and services are only delivered to addresses in Switzerland. The execution of the order begins after receipt of payment.
4. Part deliveries
Whenever possible, Fixzone GmbH will carry out the repair service and order as a whole. The buyer agrees to accept partial deliveries. There is no additional cost here.
5. Delivery time / execution time of the repair
There is no binding specification of delivery times / execution times. Repaired cell phones and goods that are in stock are sent to the customer with A Mail. Delayed arrival, regardless of the cause, in no way entitles the invoice amount to be deducted and is not the basis for a claim for compensation. This also applies in particular in the event that the customer has to rent a replacement product due to the delivery delay. Mobile advisor AG also rejects any liability for delays in forward transactions on the part of the customer.
6. Return and exchange, cancellation of appointments
It is not possible to exchange or take back goods delivered in accordance with the contract and repairs carried out.
Important: booked express repair appointments are binding. We reserve the appointment exclusively for you. If you do not keep the appointment and do not cancel at least 6 hours in advance by e-mail, you will be charged 50% of the price of the booked repair.
7. Warranty Services
Fixzone GmbH grants a 3 month guarantee on repairs and the replaced parts. The warranty period begins on the date the repaired cell phone is returned or picked up. The buyer is obliged to report any defects to Fixzone GmbH immediately and to follow their instructions for an exchange or repair. Defective goods, regardless of their weight or size, must be sent or delivered by the buyer to a return location communicated by Fixzone GmbH. The cost and risk of this transport are borne by the buyer.
> The guarantee period is 3 months from the date of repair on this receipt.
> There are no refunds.
> Important: The guarantee is based on the reliability of the repairs carried out by Fixzone with Fixzone spare parts.
> There is no guarantee for defects that can be traced back to improper use on the part of the customer.
> Fixzone rejects liability in this regard.
> In rare cases it can happen that the Face ID or Touch ID function is no longer available after the repair, so we are not responsible for that
The guarantee can only be claimed at the Fixzone GmbH location where the initial repair took place.
This guarantee explicitly excludes damage as a result of: drops, falls of all kinds, bumps, blows, collisions, pressure, heat, prolonged exposure to sunlight, exposure to cold, liquids, dirt, dust, dirt, mud and damage caused by self-repair attempts by the buyer.
Transport damage must be reported to the post office and to us in writing no later than 24 hours after receipt of the goods. We are not liable for defects that arise as a result of incorrect handling, normal wear and tear or external influences. In the case of repairs to the goods in-house or by third parties without our written consent, the warranty claim against us expires.
8. Limitation of Liability
Further claims by the customer, for whatever legal reasons, are excluded. Fixzone GmbH is therefore not liable for damage that did not occur on the delivery item itself. This also applies to the personal liability of employees, representatives and vicarious agents. The installation and use of spare parts and accessories is expressly at the customer's own risk and responsibility. The installation of spare parts and accessories can damage or destroy the customer's product (e.g. his mobile phone) and the manufacturer's guarantee will be void. Fixzone GmbH is not liable for such damages, their direct or indirect consequences and also not for loss of guarantee. In particular, Fixzone GmbH is not liable, among other things, for - the lost profit or other financial losses suffered by the customer, - injuries suffered by the customer when installing the spare parts or accessories supplied by Fixzone GmbH, - damage to products in which the spare parts or accessories supplied by Fixzone GmbH are Accessories have been installed, regardless of the cause of this damage, - damage caused by products in which spare parts or accessories supplied by Fixzone GmbH have been installed or which have been repaired by Fixzone GmbH, regardless of the cause of this damage, - etc. .
9. Damage analyzes & repair offers
For damage analyzes and repair quotes for extensive or unknown damage, we charge a flat rate of CHF 30.- This CHF 30-. will then be credited if a repair order is placed for us.
10. Data protection
The data transmitted by you will be treated with strict confidentiality by Fixzone GmbH. We only pass on the data to third parties (e.g. shipping services) if this is necessary for order processing. We assume no liability for data security during transmissions over the Internet (e.g. due to technical errors by the provider) or for any criminal access by third parties to files on our website.
11. Retention of title
The products delivered by Fixzone GmbH remain the property of Fixzone GmbH until Fixzone GmbH has received the purchase price in full and in accordance with the contract and the products have been sent to the customer.
12. Copyright
All third-party logos, images and graphics shown are the property of the respective companies and are subject to the copyright of the respective licensor. All photos, logos, texts, reports, scripts and programming routines shown on these pages, which are in-house developments or have been prepared by us, may not be copied or used in any other way without our consent. All rights reserved.
13. Other
Fixzone GmbH has no influence on items being taken out of the range by their suppliers and therefore no longer available, or if their type, design or price have been changed. If Fixzone GmbH is offered a replacement item by the supplier at the same price, Fixzone GmbH will inform the customer about this. A claim for damages due to items that are no longer available cannot be asserted against us. Fixzone GmbH reserves the right to change prices of individual articles.
14. Place of jurisdiction
All legal relationships and contracts are subject to Swiss law. The place of jurisdiction is the company headquarters of the corresponding Fixzone GmbH branch. (see point 15)
15. Payment Options
What credit/debit cards are accepted on Fixzone?
We accept VISA, MasterCard, Maestro, American Express, Diner's Club and Discover credit/debit cards.
What other payment options are available on Fixzone?
Apart from Credit and Debit Cards, we accept payments by Internet Banking and E-Gift Vouchers.
Fixzone GmbH
Baselstrasse 53,
6003 Lucerne.
Switzerland
Valid from November 2020
last updated: 17-12-2020